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ASP Publications
This section of the site is being updated and rebuilt therefore none of these downloads are available online.
Please email info@acousticsafety.org to request any documents you may require, thank you.


Welcome to the ASP information service.

On this page we post useful guidance and subject matter, training packages and e-learning courses for the employer. This is our online library and we hope that you find our information service valuable to you or your organisation. Each download has an associated cost, however, if you have a membership name and password (as a result of taking up a special offer we have promoted) please go here to download these documents at no further cost. This service is under constant review and will be updated when the initiative and its partners produce new and beneficial information. We may not always announce new downloads so it is worth checking the site on a regular basis.These publications are intended for use by employers as a knowledge and training support tool for health & safety, human resource and call centre managers. It is important for employers to extract from these publications what content they believe is appropriate for their business, managers and telephone users.

N.B. Some of these electronic publications contain sound files. WARNING! Do NOT listen to these files through any form of headset or handset. Only external speakers or PC speakers should be used. Do NOT increase the volume above 80db or seek technical assistance. We do NOT accept liabilty for use of these files.

Downloads - July 2006

  • The National Definitions of Acoustic Shock in Telephone and Headset Users.

    Published May 2006. Copyright National Physical Laboratory and Acoustic Safety Programme 2006. Supported by the Department for Trade and Industry and the Communication Workers Union. Developed by The ASP-NPL Research Advisory Board.
  • Background Guidance on the National Definitions of Acoustic Shock.

    Published August 2006. Authored by Dr. Andrew Graham-Cumming (Consultant Occupational Physician, Chairman ASP-NPL Research Advisory Board). This document explores the background to the need for and development of the "National Definitions of Acoustic Shock in Telephone and Headset Users" by addressing the following issues;
    • Why do we need a national definition?
    • How was the definition agreed?
    • What happens now?
  • Part 1 / A Clinical View on Acoustic Shock.

    Published June 2006. Authored by Dr. David Baguley (Head of Clinical Audiology, Addenbrooke's Hospital), Dr Laurence McKenna (Consultant Clinical Psychologist and Head of Adult Auditory Rehabilitation) and Mr Don McFerran (Consultant ENT Surgeon, Colchester Hospital and Tinnitus and Hyperacusis Centre, London). This document gives an expert medical opinion on the existence and nature of acoustic shock, by answering the following questions;
    • What is acoustic shock?
    • Is it a real medical condition?
    • What are the known causes?
    • How does it relate to tinnitus?
    • What is the impact of acoustic shock?
    • Can it be treated?
    • How can acoustic shock be prevented?
  • Part 2 / A Commercial Guide to the Clinical View on Acoustic Shock. (Included with Part 1)
    Published August 2006. Authored by Dr. Andrew Graham-Cumming (Consultant Occupational Physician, Medical Director of the Acoustic Safety Programme and Chairman ASP-NPL Research Advisory Board) and Mr David P. Lilly (Director of the Acoustic Safety Programme and The ASP-NPL Research Management Board). This document provides a commercial interpretation of the expert clinical view on acoustic shock and how business should apply this advice to employment health & safety issues surrounding acoustic shock. It addresses this issue in the same way as the clinical view, by answering the following questions and providing Action Guidance at the end of each;
    • What is acoustic shock?
    • Is it a real medical condition?
    • What are the known causes?
    • How does it relate to tinnitus?
    • What is the impact of acoustic shock?
    • Can it be treated?
    • How can acoustic shock be prevented?
  • ASP Risk Management Guidelines on Acoustic Shock in Call Centres.

    Published November 2005. Authored by Keith Broughton (Health & Safety Director ASP, former Principal Specialist Inspector (Noise & Vibrations) HSE and Honorary Treasurer of the Institute of Acoustics) and Dr. Andrew Graham-Cumming (Medical Director ASP, Consultant Occupational Physician and Chairman ASP-NPL Research Advisory Board) with contributions from the CWU, CCMA and ASP Development Team . This document provides specific guidance and training support information for how to deal with acoustic shock and noise interference in a call centres environment by addressing the following topics;
    • Background to acoustic shock and noise interference
    • Aim of the guidelines
    • History of telephonic noise interference and acoustic shock
    • The syndrome of acoustic shock
    • Prevention of noise interference
    • Management and prevention of acoustic shock
    • Summary of the Acoustic Safety Programme guidelines
      • Technology and environmental considerations
      • Training and personnel development
      • Occupational health considerations
  • Acoustic Safety Conference - November 2005 Specialist Presentations.

    As seen at the conference - now published July 2006, starting with Lord Hunt, Minister for Health & Safety, followed by some of the leading specialists in the field of noise and acoustics. This powerpoint presentation includes papers from;
    • Marcus Quilter, Conference Chairman
    • Lord Hunt, Minister for Health & Safety
    • Ann-Marie Stagg, Chair of the Call Centre Management Association
    • Richard Barham, Dti representative and Principal Research Scientist, National Physical Laboratory
    • Dr. Andrew Graham-Cumming, Medical Director ASP, Chairman ASP-NPL Research Advisory Board and Consultant Occupational Physician whose experience was gained working on BT cases of acoustic shock whilst employed by BMI Healthservices Ltd.
    • Keith Broughton, H&S Director ASP and former Principal Specialist Inspector (Noise & Vibrations) HSE, who has studied Acoustic Shock on behalf of the HSE since the 1990's.
    • Dave Joyce, National Health Safety and Environment Officer, Communication Workers Union, who has worked with his members on the issue of acoustic shock and noise at work for over a decade
    • Adrian Fawden, Simpson Millar Solicitors, who has successfully pursued 100's of acoustic shock claims on behalf of his clients
    • Dr Amir Nooral, Specialist Acoustics Engineer, CEO Tecteon Plc, has been instrumental in the development of cutting edge DSP technology aimed at the monitoring and prevention of acoustic shock through localised personal technology solutions
    • Paul Jenkins, MD of Nomad-Track, an Industrial Hygienist who has had vast experience in the monitoring of acoustic shock and noise interference in the emergency service call centres presents the reality of the risk in call centres and a few case studies to explain what was done and the results (including East Sussex Fire and Rescue Service)
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