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The Information Centre for Occupational Hearing Conservation

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ASP Recommended Equipment Solutions

Welcome to the ASP Equipment Solutions site. As an independent testing organisation we endorse only those products that meet the highest standards* of safety, functionality and voice intelligibility performance. After considering both laboratory and field test results of all current call centre headsets and amplifiers, we are proud to endorse two manufacturer's products that best meet these standards, namely Jabra headsets and ElaraTek amplifiers, which provide the highest degree of hearing conservation, call clarity and design and build quality worthy of the ASP endorsement.

News - 3rd October 2013

With the growth of internet-based and PC-based voice communication in call centres and offices across the UK the Acoustic Safety Programme (ASP) believes it is important that employers have the latest news on hearing conservation measures available to them with the onset of new technology in the communications sector. The HSE also recommend a 'Proportionate' response to the proven risk of hearing injuries associated with long-term work using headsets and we believe the SK200 series presents both an affordable and effective response to prevent those risks. As a result ASP are proud to guarantee* that the ElaraTek SK200V is the best hearing protection available on the market today for call centre agents and telephony operatives. We wish ElaraTek the best of luck at the British Engineering Excellence Awards 'Electronic Product of the Year' Catagory on the 24th October 2013 and at The Institute of Engineering and Technology Awards for which the SK200V has been shortlisted.
  SonoKlara® SK200V is selected 2013 finalist in the Communications category for ITE (Institution of Engineering and Technology) Innovation Award.
  SonoKlara® SK200V is shortlisted for 2013 British Engineering Excellence Awards in the category of Electronic Product of the Year.
  SonoKlara® SK200V is endorsed by Acoustic Safety Program as the device that meets the highest standards of acoustic safety, functionality and voice intelligibility.

ASP guarantees* that the ElaraTek SK200V is the best hearing protection available on the market today for call centre agents and telephony operatives. We are pleased to continue our endorsement of ElaraTek products and our wish them all the best at the British Engineering Excellence Awards Electronic Product of the Year Award on the 24th October 2013 for which the SK200V has been shortlisted.

If your organisation uses or is considering using internet-based telephony calls or PC-based voice communication then we invite you to consider hearing safety protection for your call centre operators. This is especially important if a significant portion of your Agents' calls are to mobile phones. There remains a growing number of symptoms of acoustic shock and hearing damage reported by call centre operators and managers across the UK and EU.

ElaraTek Ltd. have recently launched SonoKlara SK200V a wideband acoustic protection device with enhanced call clarity and hearing protection for internet-based calls and PC-based voice communication. SonoKlara SK200V is designed to work with all major contact centre headsets including Jabra and Plantronics. In almost all cases you don't even need to renew your original telephony headset.

Following our in-house independent tests we can confirm that the SK200V protects the user from a wide range of acoustic incidents and noise-induced hearing loss through the headset. The detected acoustic incidents are suppressed well below average speech level. It also limits the average daily exposure to a maximum of 83dBA over 8 hours, below the Noise at Work Legislation and EU Directive 2003/10/EC. The SK200V meets ASP's safety standards which are designed to best suit the demands of a call centre business model, whilst best protecting its Agents hearing.

We strongly recommend you take advantage of the Free Trial offer by ElaraTek. Please email info@acousticsafety.org for any further information you may require. For your Free Trial contact info@elaratek.com and please mention that you heard about this through the Acoustic Safety Programme.

*Our guarantee is that the SK200V best meets ASP's Telecommunications Equipment Standards in comparison to all other similar products currently available on the market that we have tested:

(Copyright 2009-2013, ASP Research Partnership)

1. Protection from noise incidents at any SPL level that could cause symptoms of acoustic shock; compliance with the average daily noise exposure allowances stipulated in the Control of Noise at Work Regulations 2005 (for the UK) and the Physical Agents (Noise) Directive 2003/10/EC (for the EU).
2. Clear and audible Voice intelligibility that allows easy comfort listening for a minimum of 8 hours per day.
3. Ergonomic, innovative and lightweight product design and functionality that allows comfortable and practical usage for a minimum of 8 hours per day.
4. Quality robust materials and product build that offer a minimum fair ware and tear 2 year manufacturers warranty.

SonoKlara® SK200V is designed for contact centres using internet calls and PC-based voice communication. It offers unsurpassed hearing protection against wide range of acoustic incidents (shocks) and noise-induced hearing loss through the headset.


 
   Jabra GN2000
Optimised for contact centre use
Day after day durability with robust design
Noise-cancelling microphone
Mono and Duo speaker options
Large ear cushions for extra comfort and ambient noise reduction for the agent


 
  Jabra BIZ™ 2400
Superior audio with Neodymium speakers
Gold contacts for crystal-clear voice transmission
Improved noise-cancelling
Break-proof FreeSpin boom with 360-degree rotation
Surgical steel for maximum strength
Ultra-strong Kevlar-reinforced cord
Supersoft ear cushions
Mono and Duo speaker options
Choice of 3 wearing styles for mono versions only

Go to www.jabra.co.uk for further information and sales

 
   ElaraTek SK200 SonoKlara
Fast detection of wide range of acoustic incidents
Detected incidents attenuated to below speech level
No adverse affect on speech quality or intelligibility
Superior noise reduction on incoming calls
User selectable voice equalisation & speech enhancement
Continuously monitors & registers daily noise dose
Daily noise dose can be announced through the headset
Complies with Noise at Work & EU Directive 2003/10/EC
Significantly reduces risk of injuries from noise-induced hearing loss and acoustic shock through the headset

Go to www.elaratek.com for further information and sales


*ASP Telecommunications Equipment Standards: 1. Protection from noise incidents at any SPL level that could cause symptoms of acoustic shock; compliance with the average daily noise exposure allowances stipulated in the Control of Noise at Work Regulations 2005. 2. Clear and audible Voice intelligibility that allows easy comfort listening for a minimum of 8 hours per day. 3. Ergonomic, innovative and lightweight product design and functionality that allows comfortable and practical usage for a minimum of 8 hours per day. 4. Quality robust materials and product build that offer a minimum fair ware and tear 2 year manufacturers warranty. Copyright 2009-2011, ASP Research Partnership.

Go to www.acousticsafety.org for more information or email us at info@acousticsafety.org.
 
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