|The UK government, through the Secretary of State at
the Department of Trade and Industry, has recognised the importance of the
CCMA's Acoustic Safety Programme to call centres in this rapidly expanding
sector of UK economy. DTI recognises the move to encourage the call centre
industry to put in place measures to control acoustic shock, but acknowledges
the ongoing considerations of the HSE of the impact on call centre staff.
Stephen Rhodes, Department of Business Relations, dti
The TUC are committed to the health, safety and protection of the
estimated 1 million call centre operatives in the UK providing an important
service to the UK economy. The Acoustic Safety Programme goes some way
towards providing a solution to the continuing proven risks associated
with acoustic shock and its cost to industry, and the TUC fully supports
these aims and their application in the workplace.
Hugh Robertson, Policy Officer, Trades Union Congress
"The CWU fully supports the Acoustic Safety Programme and its objectives
in providing a good method of sharing experiences and creating awareness
to reduce this hazard in the call centre workplace."
Dave Joyce, National Health & Safety Officer, Commercial Workers Union
"The European Confederation of Contact Centre Organisations fully
supports the Acoustic Safety Programme in its objective to help both UK
and European Industry to protect its employees from the proven damage
caused by Acoustic Shock and Noise Interference in the workplace. We strongly
recommend that delegates utilize the knowledge, training and support offered
by the programme, which is presented by CCMA, the UKs sole representative
body in ECCCO."
Eric Dadian, President, European Confederation of Contact Centre Organisations
"Simpson Millar is delighted to have been selected to provide legal
services to the Acoustic Safety Programme Having successfully acted for
victims of acoustic shock we see our relationship with the Acoustic Safety
Programme very much as working in Partnership and as such look forward
to assisting not just with the provision of Legal Advice but also in helping
to promote the benefits of membership and support the programme generally
in the delivery of its stated objectives"
Adrian Fawden,Partner, Simpson Millar Solicitors